As the Customer Service Associate, you drive profitable sales growth by creating a welcoming environment for all customers and providing top-tier customer service. The Customer Service Associate is the first point of contact for all customers, assists in the process of all sales orders, and understands the product/service knowledge provided by our clients. The Customer Service Associates are responsible for creating a culture of engagement and high performance within our Customer Service And Sales department through ongoing training and development.

Core Customer Service Associate Responsibilities:

• Providing detailed information about products and services to all customers by engaging with them in-person and having contact with them on a daily basis
• Maintaining a professional and positive demeanor in all customer interactions when selling products and services
• Handling customer complaints and resolving issues promptly and efficiently.
• Be a part of the sales process with customers to ensure they are receiving the correct devices, the proper information is notated, and assist with any upgrades
• Maintaining a thorough understanding of the clients products or services by attending daily meetings.
• Closing targeted sales and meeting or exceeding sales standards.
• Demonstrating and explaining product features and benefits to customers.
• Identifying opportunities to upsell and cross-sell based on customer needs and preferences.

Customer Service Associate Qualifications:

• Bachelors degree is preferred but not required for this position
• Prior work experience in customer service, sale, or in customer facing role is a plus
• Excellent communication skills for when working with customers and demonstrating services
• Professionalism is to be executed at all times
• Ability to work under pressure and adapt to necessary changes
• Organization skills

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